Frequently Asked Questions

Can unregistered customers make purchases in the SUNSHINE online store?

VisibleOnehk2023-08-10T21:43:40+08:00Yes. But we recommend that you register as a member of SUNSHINE online store for the first time shopping, so that you can save your personal information, billing and shipping address in “My Account”, eliminating the need to re-enter information everytime you checkout.

Can I cancel a confirmed order?

VisibleOnehk2023-06-08T15:56:16+08:00Sorry, confirmed orders cannot be cancelled.

What will happen if the ordered goods are suddenly out of stocks?

VisibleOnehk2023-06-09T15:20:31+08:00The number of items in the SUNSHINE online store is limited, while stocks last. If we find that we cannot provide any of the items on the order list, we will notify you by phone or email before delivery, and refund all the money for the goods to your original payment account.

Can I add or change items after confirming the order?

VisibleOnehk2023-06-09T15:22:39+08:00Sorry, you need to place another order.

How to pay for my order?

VisibleOnehk2023-06-30T00:32:35+08:00We accept Visa, Mastercard, Union Pay, WeChat Pay, Alipay and PayMe as a form of payment online, online transactions are processed by the payment gateway of RECON.

If I have any inquiry, whom should I contact?

VisibleOnehk2023-06-30T01:36:17+08:00

We strive to provide the best shopping experience for you.

We are welcome to answer your inquiries. Feel free to drop a message in the message box in our website, alternatively for general inquiries, please contact our customer service representatives at +852 2402 1920, at 9:00 am to 12:45 pm, 1:45 pm to 6:00 pm Monday to Friday.

Is the delivery service free?

VisibleOnehk2023-06-30T00:42:17+08:00If the total amount of the order is converted to HK$300 or more, you can enjoy free local standard shipping service. If the total amount of the order does not reach the specified amount, the Company will charge a delivery service fee of HK$50. (The total amount of the order is the amount deducted from the used shopping coupons, other discount offers and shipping charges.) Additional surcharges: If there is no elevator, $50 will be charged per floor. *Local standard services do not include outlying islands and other remote areas, such as Discovery Bay, Ma Wan, Tung Chung and Chek Lap Kok, shipping costs need to be quoted separately, please contact us for more details. Due to geographical reasons, the truck cannot reach the delivery address directly, and additional fee will be charged according to the situation. All delivery arrangements and shipping fee are subject to the decision of SUNSHINE Lighting Ltd.

Can I pick up items purchased from the SUNSHINE online store?

VisibleOnehk2023-06-30T01:01:09+08:00

Yes, you can pick up your goods in person in the showroom at a specified time after receiving WhatsApp message.

1) SUNSHINE Lighting Limited

Address: Room 11 on the 29th floor of the Cable Television Building at 9 Hoi Shing Road, Tsuen Wan, Hong Kong

Opening hours: Monday to Friday 9:00am – 12:45pm; 1:45pm - 6pm (Closed Saturday/Sunday public holidays)

2) SUNSHINE Flagship Store (Shatin, HomeSquare)

Address: Unit Nos. 810, Level 8, Tower 2, Grand Central Plaza, Shatin, N.T. (Go to L8 by Home Square 2nd floor Lift)

Business Hour: Mon-Sun 11am – 8pm

How do I know the exact delivery date?

VisibleOnehk2023-06-30T00:48:40+08:00After the customer places an order and finish the payment, relevant colleagues will follow up the order and notify the delivery date.

Can I change the delivery date and time after receiving confirmation from the SUNSHINE online store?

VisibleOnehk2023-06-30T00:49:18+08:00You can contact our customer service department to reschedule the delivery date and time and pay additional fees.